Frequently Asked Questions – The Roofing Outlaw

Find quick answers to the most common questions

We supply roofing products that are built for roofers, tested properly, and chosen because they actually do a job.

 

Some products are Roofing Outlaw branded, and some come from trusted suppliers we work with. Either way, the standard is the same: if we wouldn’t be happy using it on a roof ourselves, we don’t want to be selling it.

 

We’re always looking at new products, testing ideas, improving systems, and bringing better options to the trade.

Potentially, If you’ve got a roofing product you think we should take a look at, send the details to: info@theroofingoutlaw.co.uk - We can’t promise every product will be tested or stocked, but if it’s good quality and useful to roofers, we’ll take a proper look.

We want honest feedback. Good, bad, or somewhere in the middle, tell us.If something has worked well, we want to know. If something hasn’t done what you expected, we want to know that too. Email your feedback to: info@theroofingoutlaw.co.uk

Yes. Our technical team is always here to help. The difference with us is simple: you’re speaking to people who understand roofing. We’re built by roofers, and we employ roofers, so you won’t be passed around by someone reading from a script.

 

If you need help with a product, click the WhatsApp button on one of our product pages and ask to speak to the technical team.

That depends on the job. To give you the right advice, we may ask for:

  • Photos of the roof or detail
  • Measurements
  • Drawings
  • Substrate details
  • Information about the existing roof system
  • What you’re trying to achieve with the job

We ask for this because guessing helps nobody. The better the information we have, the better advice we can give.

We use a range of delivery partners to get orders out as quickly as possible.

 

If you order before 3pm, we’ll do our best to get your parcel dispatched for next day delivery. That said, we always recommend allowing 3–5 working days for your order to arrive.

 

Most orders arrive quickly, but once a parcel leaves us, it is with a third-party courier. At busy times of year, delays can happen depending on the amount of parcels in their network.

If your order hasn’t arrived, don’t panic. Get in touch with our customer service team and we’ll look into it for you. You can contact us by clicking the WhatsApp button on the website or emailing: info@theroofingoutlaw.co.uk

Our Click and Collect system lets you order directly from your chosen Roofing Outlaw branch.

 

Once your order is placed, the branch gets notified and starts picking and packing your items. You’ll receive an update when your order is being picked, and another notification when it’s ready to collect.

When your order is ready, you’ll receive a unique one-time passcode, also known as an OTP. Bring that with you to the branch, show it to the team, and they’ll hand over your order. Simple as that.

Once your order has been dispatched by our warehouse team, you’ll receive a unique tracking number.

 

You can track your parcel here: https://theroofingoutlaw.co.uk/track/ - Enter your tracking number and the system will show you where your parcel is.

Sometimes courier tracking can take a little while to update after dispatch. If it still doesn’t look right or you need help, contact our customer service team by using the WhatsApp button or emailing: info@theroofingoutlaw.co.uk

Yes. If you need to return an item, contact our customer service team and we’ll help you through the process. You can read our full returns policy here: https://theroofingoutlaw.co.uk/returns​

 

We always recommend checking the returns policy before sending anything back, so everything is handled properly.

There are a few ways to get hold of us.

 

You can:

 

Whether it’s an order question, product query, technical question, or general enquiry, we’ll point you in the right direction.

Our customer support team is available daily from: 09:00 to 17:00

 

They can help with orders, general questions, tracking, returns, and basic product enquiries.

 

If your question needs more technical knowledge, they can pass you over to the technical team.

Yes. That matters to us.

 

We don’t want customers stuck with automated replies and dead-end answers. Behind every query is a real person who will do their best to help you properly.

The Roofing Outlaw is a UK roofing brand, merchant, and social media platform built by roofers, for roofers.

 

The brand first became known online for calling out poor workmanship, exposing shoddy jobs, and standing up for better standards in the trade. Since then, it has grown into a roofing supplier offering professional-grade products, systems, tools, and materials to roofers across the UK.

 

We’re not here to dress things up. We’re here to supply good gear, give honest advice, and
back the trade.

Geoff Smith is the face of The Roofing Outlaw.

 

Known by millions across social media, Geoff has spent over four decades on the tools and is widely recognised as one of the most respected voices in UK roofing.

 

He started as an apprentice, built his reputation through real graft, and became known for saying what a lot of roofers were already thinking. His work ethic, standards, and straight-talking approach are what shaped The Roofing Outlaw into what it is today.

 

Geoff has also been recognised within the trade, including winning Roofer of the Year at the On The Tools Awards.

We’d love you to join the Outlaw family online. You can follow us here:

 

 

That’s where you’ll find product launches, roofing advice, behind-the-scenes content, branch updates, and plenty of straight-talking roofing content.